Returns & Refunds
At Hilasoftt, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Return Policy
- Items can be returned within 14 days of delivery
- Products must be unused, unworn, and in original packaging
- Proof of purchase is required for all returns
Non-Returnable Items
- Items marked as final sale
- Used, damaged, or altered products not caused by us
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Note: To start a return or refund request, please contact us at [email protected] with your order details.