FAQs

Worried about fit or timing? Here’s the quick answer: shipping takes 2-5 business days after a 1-1 business days handling time, returns are available for 30 days from delivery, and refunds are processed in 5-7 business days after we receive your return.

What you need to know

Standard shipping fee: $6.99 per order
Standard handling time: 1-1 business days
Standard transit time: 2-5 business days
Return window: 30 days from delivery
Refund processing after return is received: 5-7 business days
Refund appearance on statement: 5-10 business days
Payments accepted: PayPal, credit/debit cards, Stripe, Airwallex
Currency: USD; taxes shown at checkout where applicable

Orders

How do I place an order and what happens after checkout?

Order on hilasoftt.com: choose your style and size, add to cart, and checkout using PayPal, credit/debit cards, Stripe, or Airwallex. Prices are in USD and taxes are shown at checkout where applicable. You’ll receive an order confirmation by email, and we’ll begin processing within our standard 1-1 business days handling time. When your order ships, you’ll get a shipping confirmation with tracking.

What if I’m unsure about my size?

Start with the size details on each product page and compare to your measurements or a similar garment you love. If you’re between sizes or want personalized help, email [email protected] with your measurements and the item name—our team will point you to the best fit so you can step out with confidence.

Shipping

What are your shipping costs and timelines?

The standard shipping fee is $6.99 per order. Orders are handled in 1-1 business days and typically arrive in 2-5 business days of transit time after they ship.

How do I track my order?

Once your order ships, we’ll email you a shipping confirmation with a tracking number. Use that number to follow your package’s progress until delivery.

Returns & Refunds

What is your return window and how do I start a return?

You can request a return within 30 days from delivery. To begin, email [email protected] with your order number and the item(s) you’d like to return. We’ll reply with next steps to complete your return.

Are there restocking fees or shipping refunds?

There is no restocking fee. The original shipping fee is refunded only when Hilasoftt is at fault (for example, an incorrect item or a confirmed issue with the product).

When will I receive my refund?

After we receive and inspect your return, refunds are processed in 5-7 business days back to your original payment method. Depending on your bank or card issuer, it may take an additional 5-10 business days for the credit to appear on your statement.