Privacy Policy

Worried about how your details are handled? Here’s the short answer: we collect only what’s needed to turn your order into an outfit you love, we protect it, we don’t sell it, and you can control it anytime.

What you need to know

We collect identity, contact, order, and technical data to process purchases and improve the site.
We share data only with essential service providers: payment processors, shipping carriers, analytics, and when required by law.
You can access, correct, delete, or opt out of marketing. Rights for California (CCPA/CPRA) and EEA/UK (GDPR) residents are honored.
Questions? Email [email protected].

1) What personal data we collect

Identity and contact details

Name, email address, shipping address, and billing address.

Order and transaction information

Items placed in cart, orders submitted, delivery preferences, and payment method used. Card information is handled by our payment providers; we receive payment confirmations and limited details necessary to fulfill and support your order.

Technical data and cookies

IP address, device and browser type, pages viewed, time spent, and general location (e.g., city/region) derived from IP. See Cookies below for details.

Communications and preferences

Messages you send to our support team, product reviews you choose to submit, and your email marketing preferences.

2) Why we process your data

Order fulfillment: to confirm your purchase, take payment, ship your items, and provide delivery updates.
Customer support: to answer questions, handle returns, and resolve issues.
Fraud and security: to detect and prevent fraud and keep our website secure.
Legal compliance: to meet tax, accounting, and other legal obligations.
Analytics and improvement: to understand site performance and improve products and experience.
Marketing (optional): to send style updates or offers if you opt in; you can opt out anytime.

3) Cookies and similar technologies

Essential cookies

Required for core functions like remembering your cart, maintaining session security, and processing checkout.

Analytics cookies

Help us understand traffic, page performance, and shopping patterns so we can improve fit, flow, and features. Data is aggregated where possible.

Optional marketing cookies

Used to tailor communications and measure campaign performance if you consent. They’re not required to browse or buy.

You can manage cookies in your browser settings. Disabling some cookies may impact site functionality, including checkout.

4) When and with whom we share data

Payment processors: to securely process payments via PayPal, Stripe, and Airwallex.
Shipping carriers: to deliver your order and provide tracking. We share only what’s necessary (name, address, contact details, and parcel contents descriptions as required).
Analytics service providers: to measure and improve site performance.
Operational service providers: such as website hosting and customer service tools that process data on our behalf under contractual safeguards.
Legal authorities: when required to comply with applicable laws, enforce our terms, or protect our customers and business.

5) Data retention

We keep personal data only as long as needed to fulfill your order, provide support, improve our services, and meet legal, tax, and fraud-prevention requirements. When data is no longer needed, we delete it or anonymize it. If you request deletion, we will remove or anonymize non-transactional data unless we must retain certain information to comply with the law.

6) Your rights and choices

Access and portability: request a copy of your personal data.
Correction: update inaccurate or incomplete information.
Deletion: ask us to delete your personal data when it’s no longer needed.
Restrict or object: limit certain processing activities where legally applicable.
Marketing opt-out: unsubscribe from marketing emails at any time; service and transactional emails will still be sent as needed.

California (CCPA/CPRA): Residents may request to know, access, correct, or delete personal information and to opt out of certain sharing. We do not sell personal information as that term is commonly defined.

EEA/UK (GDPR): Where GDPR applies, our legal bases include contract (order processing), legitimate interests (fraud prevention, analytics, service improvement), consent (optional marketing/cookies), and legal obligation (tax/accounting). You may also lodge a complaint with your local data protection authority.

7) Children’s privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, contact us and we will delete it.